Shipping policy
Shipping Policy
Last Updated: October 2026
Our Print Shop is a trading name of PC Organise Ltd, a company registered in England and Wales (Company No: 08018685).
- Registered Office: 179A Moselle Avenue, London, N22 6EY, United Kingdom
- Trading / Store Address: 480 Green Lanes, Palmers Green, London, N13 5PA, United Kingdom
Thank you for visiting and shopping at Our Print Shop (ourprintshop.co.uk). The following terms constitute our Shipping and Delivery Policy.
1. Order Processing & Production Time
- Because our products are personalized and printed on demand, all orders undergo a production and quality check process.
- Standard Processing Time: 2–3 business days (Monday – Friday, excluding UK Bank Holidays).
- If we experience a high volume of orders, production may take slightly longer. If there is a significant delay with your order, we will contact you immediately via email or phone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order are clearly calculated and displayed at checkout:
| Destination & Service | Estimated Transit Time | Shipping Cost |
|---|---|---|
| UK Standard Delivery (Royal Mail Standard / Tracked 48) | 3–5 business days | FREE |
| UK Express Delivery (Royal Mail Next Day / Tracked 24) | 1–2 business days | £12.95 |
| Europe Delivery (Royal Mail International Tracked) | 5–7 business days | £14.95 |
| USA & International (Royal Mail International Tracked) | 5–7 business days | £14.95 |
Note: Delivery times are estimates and start after the order has been dispatched from our London workshop.
3. Order Tracking & Dispatch Confirmation
- Once your order has been printed, packed, and dispatched, you will receive a Shipment Confirmation email containing your tracking number(s).
- The tracking link will be active within 24 hours of dispatch.
4. Customs, Duties & Taxes (International Orders)
- For orders shipped outside the United Kingdom (including Europe and the USA), import duties, tariffs, and local taxes may apply upon entry into your destination country.
- Any applicable customs fees are the responsibility of the customer.
5. Damaged, Lost, or Delayed Packages
- Damaged in Transit: If your package arrives damaged or items are defective upon opening, please contact us immediately at info@ourprintshop.co.uk with your order number and photos of the damaged goods and packaging. We will assess the issue within 1–2 business days and arrange a free replacement or full refund.
- Lost Parcels: If your package has not arrived within 7 business days past the estimated delivery window, please contact our support team so we can investigate with the carrier.
6. Delivery Address Accuracy
Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Contact Information
For any questions regarding shipping or order status, please contact our team:
- Email: info@ourprintshop.co.uk
- Telephone: 0203 198 1518
- Store & Workshop: 480 Green Lanes, Palmers Green, London, N13 5PA, United Kingdom
- Operating Hours: Monday – Wednesday, 9:30 AM – 2:30 PM Thursday to Saturday 9.30AM to 6PM