Refund policy

Return and Refund Policy

Last Updated: October 2026

At Our Print Shop, we take great pride in the quality of our printing and personalized products. Please read our policy below to understand your options regarding returns, exchanges, and refunds.

1. Overview & Return Window

  • Non-Personalized Items: We offer a 30-day return policy on standard, non-personalized goods. You have 30 days from the date you receive your item to request a return.
  • To be eligible, non-personalized items must be unused, unworn, unwashed, in the original condition received, with tags attached, and in original packaging. Proof of purchase (order confirmation or receipt) is required.

2. Personalized & Custom Printed Items

Because custom products (such as personalized T-shirts, workwear, hoodies, mugs, photo slates, and labels) are made specifically to your bespoke specifications, personalized and custom items cannot be returned or refunded for change of mind.

However, if your personalized item arrives damaged, defective, or misprinted, we will gladly replace it free of charge or issue a full refund.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged in transit, or if you received the incorrect item:

  1. Contact us immediately at info@ourprintshop.co.uk with your order number and clear photos of the issue.
  2. We will assess the issue within 1–2 business days.
  3. If approved, we will provide a prepaid return shipping label free of charge and dispatch a replacement or issue a full refund.

4. How to Initiate a Return (Non-Personalized Goods)

To start a return for eligible non-custom goods:

  1. Email us at info@ourprintshop.co.uk with your order number and the reason for return.

  2. Once your return is accepted, we will provide instructions on sending your package to our return address:

    Our Print Shop / PC Organise Ltd
    480 Green Lanes, Palmers Green,
    London, N13 5PA, United Kingdom

Items sent back to us without first requesting a return will not be accepted.

5. Return Costs & Restocking Fees

  • Damaged / Defective Items: Return shipping is 100% free (we provide a prepaid return label).
  • Change of Mind (Non-Personalized Goods Only): The customer is responsible for return postage costs.
  • Restocking Fees: We charge £0.00 restocking fee on all returns.

6. Non-Returnable Items

In addition to custom-printed products, we cannot accept returns for:

  • Gift cards
  • Items purchased during final clearance sales

7. Exchanges

The fastest way to ensure you get what you want is to return the non-personalized item you have, and once the return is accepted, make a separate purchase for the new item.

8. Refunds

  • Once we receive and inspect your returned item, we will notify you by email regarding the approval of your refund.
  • If approved, your refund will be processed automatically to your original payment method within 3–5 business days.
  • Please note that your bank or credit card provider may take an additional 3–5 business days to post the funds to your account.

9. Contact Us

If you have any questions concerning our return and refund policy, please contact our support team:

  • Email: info@ourprintshop.co.uk
  • Telephone: 0203 198 1518
  • Address: 480 Green Lanes, Palmers Green, London, N13 5PA, United Kingdom
  • Operating Hours: Monday – Wednesday  9:30 AM – 2:30 PM Thursday to Saturday 9.30am to 6pm