Privacy policy

Privacy Policy

Last Updated: October 2026

Our Print Shop is a trading name of PC Organise Ltd, a company registered in England and Wales (Company No: 08018685).

  • Registered Office: 179A Moselle Avenue, London, N22 6EY, United Kingdom
  • Trading Address: 480 Green Lanes, Palmers Green, London, N13 5PA, United Kingdom

Our Print Shop operates this store and website (the "Services"). Our Print Shop is hosted on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described in this policy.

1. Personal Information We Collect

We collect information that identifies or can reasonably be linked to you ("personal information"), including:

  • Contact Details: Your full name, billing address, shipping address, phone number, and email address.
  • Payment & Transaction Details: Payment confirmation, transaction details, billing info, items viewed, added to cart, or purchased, and past transaction records. (Note: Full payment card processing is securely handled directly by our certified payment processors; we do not store full card numbers on our servers).
  • Account Information: Username, password, preferences, and account history.
  • Customer Support Inquiries: Information and images you provide when communicating with us.
  • Device & Usage Data: IP address, browser type, device information, and interaction logs collected via cookies and tracking technologies.

2. How We Collect Personal Information

  • Directly from You: When you place an order, create an account, or contact customer support.
  • Automatically: Through cookies and analytics tools as you navigate our website.
  • From Service Providers: Including payment gateways, shipping couriers, and hosting providers (Shopify).

3. How We Use Your Personal Information

  • Fulfilling Orders & Providing Services: To process payments, arrange printing and production of bespoke items, ship products, and handle customer service.
  • Communications: To send order updates, tracking information, and respond to your queries.
  • Security & Fraud Prevention: To protect against fraud, unauthorized transactions, and secure our checkout.
  • Legal Compliance: To comply with tax, accounting, and legal requirements.
  • Marketing (With Consent): To send newsletters or promotions if you have opted in. You may opt out at any time.

4. How We Disclose Personal Information

We may share personal information with third parties strictly for legitimate business purposes:

  • Service Providers: Shopify (e-commerce platform), payment processors, IT infrastructure, and courier services (e.g., Royal Mail / DPD) to fulfill your orders.
  • Legal Requirements: When required to comply with applicable laws, law enforcement requests, or court orders.

5. Cookies & Tracking

We use cookies to maintain your shopping cart, remember your preferences, and understand site traffic. You can manage your cookie preferences through your web browser settings.

6. Data Retention & Security

  • We implement appropriate technical and organizational security measures to protect your personal data.
  • We retain your personal information only for as long as necessary to fulfill orders, maintain business records, and satisfy statutory legal and tax obligations.

7. Your Rights (UK & GDPR)

Under UK and EU Data Protection legislation (UK GDPR), you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Request correction of inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data, subject to legal record-keeping obligations.
  • Restriction & Objection: Object to or restrict certain processing activities (such as direct marketing).
  • Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please email us at info@ourprintshop.co.uk.

8. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can resolve the matter. You also have the right to lodge a complaint with the UK supervisory authority:

  • Information Commissioner's Office (ICO): ico.org.uk

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact our Data Protection team:

  • Trading Name: Our Print Shop
  • Legal Entity: PC Organise Ltd
  • Email: info@ourprintshop.co.uk
  • Telephone: 0203 198 1518
  • Trading / Store Address: 480 Green Lanes, Palmers Green, London, N13 5PA, United Kingdom
  • Registered Office: 179A Moselle Avenue, London, N22 6EY, United Kingdom